FAQ (English)

Frequently Asked Questions (FAQ)

Here you will find answers to the most frequently asked questions about ordering from House of Niche, the specialist in Arabian perfumes, niche fragrances and beauty products in the Netherlands and Belgium.
We are known for our large assortment, competitive prices and fast delivery.

What is the delivery time for my order?

Place your order on a business day before 11:59 PM? Then you will usually receive your order the next business day in the Netherlands.

For Belgium, delivery typically takes 1–2 business days.
For other European countries, the exact delivery time will be shown during checkout.

We work with reliable shipping partners and always strive to meet our delivery promise. In rare cases, delays may occur due to the transport company.

Where do you deliver?

We deliver throughout Europe.

During checkout, you will automatically see the available shipping options and delivery times for your country. You can also choose to have your order delivered to a pickup point. This preference can easily be set via the Track & Trace link after your order has been shipped.

What are the shipping costs?

We offer competitive shipping rates.

The exact shipping costs are always clearly displayed during checkout.

For the Netherlands:

Free shipping from €49

How can I track my order?

Once your order has been shipped, you will automatically receive a Track & Trace code by email.

With this code, you can:

track your order
change the delivery time
select a pickup point

Are your perfumes 100% original?

Yes.
All perfumes and beauty products at House of Niche are 100% original and authentic.

We only work with trusted suppliers and official distributors.
No imitations. No counterfeits. No doubt.

That is why thousands of customers trust House of Niche every day for their favorite Arabian and niche perfumes.

What is a pre-order?

With a pre-order, you reserve a product before it is in stock.

The expected delivery date is always shown on the product page.
If this date changes, we will inform you immediately by email.

You can cancel a pre-order free of charge as long as your order has not yet been shipped.

The price of a pre-order will never be increased after you place your order.

Can I cancel my order?

We work with an automated fulfillment center. Orders are often processed quickly.

If your order has not yet been processed, we can usually still cancel it.

Please call us as soon as possible during business hours:

+31 85 044 1020

Cancelling by email may sometimes be too late because orders are processed quickly.

Can I add or change products after placing my order?

After placing an order, it is unfortunately not possible to add or change products.

This is because orders are processed automatically and immediately.

You can always place a new order if needed.

I entered the wrong address or email address. What should I do?

Please contact us as soon as possible:

support@houseofniche.nl
+31 85 044 1020

The sooner you inform us, the greater the chance that we can still update your details.

Can I return my order?

Yes.
You can return unopened and unused products within 14 days.

Please contact us first to receive return instructions.

Would you like to try a fragrance first?
Order a sample.

Do you sell samples?

Yes.
Many of our perfumes are available as samples.

This allows you to try a fragrance before purchasing a full bottle.

Please check our Sample Service for available options.

Which payment methods do you accept?

We accept all common and secure payment methods, including:

iDEAL
Bancontact
Credit card
PayPal
Klarna
Other local payment methods

All payments are processed securely and encrypted.

Do you sell gift packaging?

Yes.
We offer luxury gift bags that are perfect for gifting perfume or beauty products.

You can easily add them to your order during checkout.

Do you offer discounts or promotions?

Yes.
We regularly offer deals, promotions and competitive discounts on popular perfumes and beauty products.

To stay informed about new offers, you can:

subscribe to our newsletter
follow us on social media

Discount codes usually cannot be combined unless stated otherwise.

Why do customers choose House of Niche?

Customers choose House of Niche because we:

specialize in Arabian and niche perfumes
offer a large and growing assortment
provide competitive prices and regular discounts
deliver quickly and reliably
sell only original products
are a highly rated perfume & beauty webshop

Many customers order again and recommend us to others.

Did not find your question?

Feel free to contact us.